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Privacy Policy – Dez Labs Private Limited

Last updated: March 31, 2026

1. Introduction

DezCareAI ("Dez Labs", "we", "the company", "our", or "us") is developed by Dez Labs Private Limited, a company incorporated in Singapore. The App refers to DezCareAI.
We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard your information.

2. Information We Collect

  1. (1)
    Personal Information: Name, email, phone, birthdate, account credentials, address (for emergency)
  2. (2)
    Health & Care Data: Medication, symptoms, routines, daily wellbeing, notes, images
  3. (3)
    Device & Usage Data: Device info, IP, usage analytics; microphone and audio when you use voice to chat with our bot; camera when you use camera-based features (e.g. photos or video), where you grant permission
  4. (4)
    Integrations: Third-party device/API data

Your choices. You decide what to enter in the App. Features such as daily wellbeing, schedules, and care-related tracking are optional: you choose what you want to provide. Depending on what you use, you may be invited to record information including sleep; medication (including prescription details and whether a dose was taken); schedules such as doctors, appointments, social or leisure activities, and other events; vitals (e.g. heart rate, blood pressure, weight, blood sugar); food; hygiene (e.g. toileting, showering); and menstrual period. If you do not enter or provide information in a given area, we do not collect or hold that data.

3. User Roles and Access

DezCareAI operates on a role-based access model. Each user is assigned a role that determines their permissions, visibility, and responsibilities within the App.

3.1 User Roles

RoleDescriptionAccess Level
PCG (Primary Caregiver)Main account holder and controller of the caregiving environmentFull access and control
SCG (Secondary Caregiver)Additional caregivers assigned by the primary caregiverLimited or delegated access
CGS (Caregivers)Collective term for PCG and SCGsRole-based access
DEP (Dependent)Individual receiving care (including minors)Access to own data only
CT (Care Team)External support (e.g. doctor, neighbour, therapist)Notification-based access only
CA (Community Admin)Authorised Dez Labs staff onlyEscalation and coordination only

3.2 Access and Permissions

3.2.1 Account control

  1. (1)
    There must be only one Primary Caregiver (PCG) at any given time.
  2. (2)
    Only the PCG can:
    1. (a)
      Onboard dependents (DEP), secondary caregivers (SCG), or care team members (CT)
    2. (b)
      Revoke or modify access permissions
    3. (c)
      Delegate full control to an SCG either:
      1. (i)
        Temporarily (for a defined period): access automatically reverts to the PCG at the end of the defined period
      2. (ii)
        Permanently: the original PCG may reverse this change within a limited timeframe

3.2.2 Data visibility and privacy

  1. (1)
    Caregivers (CGS) cannot view each other's personal data.
  2. (2)
    Secondary caregivers (SCG):
    1. (i)
      May be granted access to dependent (DEP) data
    2. (ii)
      Permissions are controlled by the PCG
  3. (3)
    Dependents (DEP) can only access their own data.

3.2.3 Care Team (CT) access (Support Circle)

Care Team members:

  1. (1)
    Do not have access to full user data
  2. (2)
    Do not have access to core modules
  3. (3)
    Do not have access to other Care Team members' information

CT access is limited to:

  1. (1)
    Receiving alerts and notifications
  2. (2)
    Providing updates in response to alerts
  1. (1)
    Care Team members are non-paying users and participate only in a support capacity.

3.2.4 Notifications and responses

  1. (1)
    When a notification is triggered, PCG, SCG, and CT members may receive alerts; a response or update is expected; updates are shared with caregivers (CGS).
  2. (2)
    Notification priority levels may include: Priority 1 (Critical), Priority 2 (High), Priority 3 (Medium), Priority 4 (Low).
  3. (3)
    Escalation mechanisms may be applied where no response is received within expected timeframes.

3.2.5 Notifications and visibility

DezCareAI uses a structured notification system to support caregiving and wellbeing.

  1. (1)
    Caregiver notifications
    1. (a)
      The Primary Caregiver (PCG) receives notifications across all associated dependents (DEP) and has the broadest visibility of alerts.
    2. (b)
      Secondary Caregivers (SCG) receive notifications only for dependents they are assigned to and do not receive alerts for other dependents.
  2. (2)
    Notification privacy between caregiversCaregivers (PCG and SCG) do not have visibility into each other's notifications, alerts, or responses and only have access to data and updates relevant to their assigned permissions. This separation is designed to protect privacy, prevent misuse or unnecessary exposure, and maintain clear responsibility boundaries.
  3. (3)
    Care Team (CT) notificationsCare Team members receive alerts based on configurations set by the PCG, can respond to notifications where applicable, and do not have access to broader system data or caregiver-level visibility.
  4. (4)
    Response and updatesWhen a notification is triggered, relevant users (PCG, SCG, or CT) may receive the alert; responses or updates may be recorded in the system; updates may be visible to authorised caregivers based on permissions.

3.2.6 Community Admin (CA)

  1. (1)
    Community Admins are team members internal to Dez who may support escalation processes and facilitate communication during critical situations.
  2. (2)
    Community Admins do not have unrestricted access to personal data.

4. How We Use Data

We only process wellbeing and care data you choose to provide.

  1. (1)
    Operate app functionality
  2. (2)
    Enable caregiving workflows
  3. (3)
    Generate insights and alerts
  4. (4)
    Improve services and performance
  5. (5)
    Communicate with users
  6. (6)
    Ensure security and safety of users

4.1 We do not sell personal data

4.2 De-identified data

We use de-identified and aggregated data for analytics, research, and public health insights.

4.3 Use of artificial intelligence (AI)

DezCareAI uses artificial intelligence (AI) and machine learning technologies to support caregiving workflows, generate insights, and improve user experience.

4.3.1 How AI is used

  1. (1)
    AI may be used to generate alerts, reminders, or suggestions; identify patterns or changes over time; personalise user experience (e.g. adaptive interfaces); and support conversational features (e.g. chatbot interactions).
  2. (2)
    AI operates on data provided by users, system-generated data (e.g. usage patterns, interactions), and de-identified and aggregated data where applicable.

4.3.2 Nature of AI outputs

  1. (1)
    AI-generated outputs are informational and supportive in nature, are not medical advice, and should not be relied upon as a substitute for professional judgment.
  2. (2)
    Users should consult qualified healthcare professionals for medical decisions.

4.3.3 Limitations of AI

You acknowledge that AI systems may produce inaccurate, incomplete, or outdated outputs; may not account for all real-world variables; and are continuously improving but not infallible.

4.3.4 Human oversight

  1. (1)
    AI features are designed to support — not replace — caregivers.
  2. (2)
    Decisions regarding care, treatment, or action remain the responsibility of users and caregivers.

4.3.5 No diagnosis, treatment, or replacement of clinicians

  1. (1)
    We do not diagnose medical conditions.
  2. (2)
    We do not provide medical treatment.
  3. (3)
    We do not replace doctors or other qualified healthcare professionals.

5. Data Sharing and Disclosure

We limit the sharing of personal data and only do so where necessary to operate the App, comply with legal obligations, or enable user-controlled features.

5.1 Service providers

We share personal data with trusted third-party service providers that support the operation of the App, including cloud hosting and infrastructure providers, data storage providers, analytics and performance monitoring tools, and authentication and security services. These providers process data only on our behalf and are required to implement appropriate safeguards.

5.2 We do not share personal data with advertisers or data brokers

5.3 Caregiver and provider access

  1. (1)
    DezCareAI enables caregiving coordination through controlled access.
  2. (2)
    Depending on how the App is configured: primary caregivers may have full or elevated access to relevant data; secondary caregivers may have limited access based on assigned permissions; healthcare professionals may be granted access where explicitly authorised by the CGS.
  3. (3)
    All access is permission-based, configurable within the App, and intended to support caregiving and wellbeing.

5.4 Legal requirements

We may disclose personal data where required to comply with applicable laws and regulations, respond to lawful requests from authorities, and protect the rights, safety, or security of users or the public.

5.5 De-identified and aggregated data

  1. (1)
    We may use or share data that has been de-identified and aggregated for research and analytics, product improvement, public health insights, and collaboration with healthcare institutions, researchers, or government bodies.
  2. (2)
    This data does not identify any individual, cannot reasonably be used to identify a person, and is processed to remove direct identifiers.

5.6 Support Circle (care network access)

  1. (1)
    DezCareAI allows Primary Caregivers (PCG) to designate a "support circle" (e.g. family members, friends, or trusted individuals).
  2. (2)
    Members of the support circle do not have full access to personal or health data; receive limited alerts or notifications based on configurations set by the primary caregiver; and may be notified to check in on a user's wellbeing.

5.6.1 Controlled access

  1. (1)
    Access for support circle members is defined and controlled by the primary caregiver, limited to the minimum information necessary, and configurable within the App.

5.6.2 Nature of alerts

  1. (1)
    Alerts shared with the support circle are intended to prompt awareness or check-ins, do not constitute medical advice, and are limited in scope to protect user privacy.

5.6.3 User control

  1. (1)
    The PCG retains control over who is included in the support circle, what alerts are shared, and the level of visibility granted.

6. Data Security

  1. (1)
    We implement appropriate technical and organisational measures to protect your personal data.
    • Personal data is encrypted in transit using secure protocols (e.g. HTTPS/TLS) when transmitted between your device and our servers
    • Personal data is encrypted at rest using secure storage mechanisms provided by our infrastructure providers
    • Access to personal data is restricted through role-based access controls

    We use trusted infrastructure providers with established security practices

  2. (2)
    Sensitive personal data, including health-related information, is handled with additional safeguards appropriate to its nature.
  3. (3)
    While we take reasonable steps to protect your data, no method of transmission or storage is completely secure.

7. Data Retention and Deletion

We retain personal data:

  1. (1)
    For as long as your account is active
  2. (2)
    As necessary to provide our services
  3. (3)
    As required by applicable laws or regulatory obligations

7.1 Data deletion requests

You may request deletion of your personal data at any time by contacting us at team@dezcare.ai. We will process deletion requests within 30 days of receiving a valid request.

7.2 Scope of deletion

Upon deletion:

  1. (1)
    Your personal data will be removed from active systems
  2. (2)
    Your account will be deactivated or deleted
  3. (3)
    Certain data may be retained where required for legal, regulatory, or compliance purposes, or in backup systems for a limited period before secure deletion

7.3 De-identified data

Data that has been de-identified or aggregated may be retained and used, as it no longer identifies you.

8. Your Rights

Under Singapore PDPA you may:

  1. (1)
    Access data
  2. (2)
    Correct data
  3. (3)
    Delete data
  4. (4)
    Withdraw consent

Contact: team@dezcare.ai

9. Children's Privacy

Dez may be used by individuals under the age of 18 ("minors") as part of a caregiving setup. Minors may use the App independently, with oversight from a designated Primary Caregiver and, where applicable, assigned secondary caregivers.

9.1 Caregiver oversight

  1. (1)
    Each minor account must be associated with a Primary Caregiver. The Primary Caregiver:
    1. (i)
      Has visibility into relevant data and activity
    2. (ii)
      Receives alerts and notifications where applicable
    3. (iii)
      Is responsible for overseeing the minor's use of the App
  2. (2)
    Secondary Caregivers may also be granted access based on permissions set within the App as determined by the Primary Caregiver.

9.2 Consent

  1. (1)
    By allowing a minor to use the App, the Primary Caregiver confirms that:
    1. (i)
      They are the parent, legal guardian, or authorised caregiver
    2. (ii)
      They have provided consent for the minor's use of the App
    3. (iii)
      They consent to the collection, use, and processing of the minor's data in accordance with this Privacy Policy

9.3 Minor responsibilities

Minors using the App agree to use the App appropriately and truthfully, follow guidance provided by their caregivers, and not misuse the platform.

9.4 Protection of minors' data

We treat personal data relating to minors as sensitive and apply appropriate safeguards. Access to a minor's data is controlled through caregiver-linked permissions within the App.

9.5 Restrictions

We do not knowingly allow minors to use the App without a linked caregiver relationship.

10. Data Residency

Singapore user data is stored in Singapore. Safeguards apply for cross-border transfers.

11. International Transfers

We ensure comparable protection standards.

12. Campaigns and Programs

User submissions (e.g. Caregiver Heroes) may include personal data, stories, and media. Content may be displayed publicly with consent. We reserve rights to review, approve, or remove content.

13. Google Play Data Safety Alignment

We disclose the following in Google Play:

  1. (1)
    Personal info (name, email, phone, birthdate)
  2. (2)
    Health data
  3. (3)
    Photos and media
  4. (4)
    App activity and device data
  5. (5)
    Microphone and voice (e.g. voice chat with our bot)
  6. (6)
    Camera (e.g. photos or video you capture in the App)

Data is:

  1. (1)
    Collected for app functionality and analytics
  2. (2)
    Not sold
  3. (3)
    Not used for advertising
  4. (4)
    Encrypted in transit
  5. (5)
    Deletable upon request

14. Applicable Law and Jurisdiction

This Privacy Policy is governed by and interpreted in accordance with the laws of Singapore, including the Personal Data Protection Act 2012 (PDPA). Where required, we comply with applicable data protection laws in jurisdictions where our users are located.

15. Google Play Data Safety (detailed disclosure)

We disclose the following data collection and handling practices in accordance with Google Play's Data Safety requirements:

  1. (1)
    Personal information (name, email, phone, birthdate) is collected for account management and app functionality
  2. (2)
    Health and caregiving data is collected to provide caregiving support and insights
  3. (3)
    Photos and media are collected when uploaded by users for app functionality
  4. (4)
    App activity and device data is collected for analytics, performance, and security
  5. (5)
    Audio and microphone data are collected when you use voice to chat with our bot or assistant
  6. (6)
    Camera data are collected when you use camera-based features (e.g. photos or video), with your permission

15.2 Data is:

  1. (1)
    Collected for core app functionality unless explicitly stated otherwise
  2. (2)
    Not sold or shared with advertisers or data brokers
  3. (3)
    Shared only with service providers necessary to operate the App
  4. (4)
    Encrypted in transit using secure protocols
  5. (5)
    Available for deletion upon user request

15.3 In-app disclosures and consent

Where required, we provide in-app disclosures and obtain user consent before collecting or using sensitive data.

16. Contact

Dez Labs Private Limited

Singapore

team@dezcare.ai

https://dezcare.ai

Postal Address: Dez, Privacy Office, 79A 18-05 Toa Payoh Central Singapore 311079

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the application after changes to the Privacy Policy constitutes your acceptance of the revised terms.